Lobbyward

Object map

• Account: the customer's account, one per company
  • Plan: the paid plan, its allowance, invoices and payment method
  • Member: a product account with a role
  • Connection: a link the product reads or writes: chat, SMS, directory, calendar, sign-in, access system, guest Wi-Fi
  • Employee: a person on the directory, active or inactive
    • Staff sign-in: an employee's arrival at a Location on a day
    • Office days: the days an employee expects to be in, per Location
    • Assigned desk: a Desk held for the employee
    • Mobile number, with its consent record
    • Backup host: the employee who receives an unanswered host alert
    • Delegate: the employee a host names to be told of the host's visitors
  • Team: the employees whose desks move together
  • Visitor: a person across their visits
    • Face data: recognition data for a visitor, at a Location where recognition is on
  • Visitor type: a sign-in flow: questions, photo, documents to sign, badge layout, host alert, approval
    • Document: a template a visitor signs
  • Refused list entry: a refused person and the reason
  • Contractor company: holds its contractors
    • Contractor: a visitor whose visit needs an induction and documents
      • Contractor document: a document with an expiry date
      • Induction
  • Request category: a category of request, and the request owner the office names for it
  • Import: a batch from the template, accepted row by row
  • Audit log (view): every consequential action
  • Scheduled report: a report sent by email on a schedule
  • Location: one site, one address or campus, with its buildings and entrances
    • Muster point, Capacity, Attendance policy (days a week), Retention (per visitor type)
    • Zone: a floor or an area
      • Floor plan: the office's PDF or image of the Zone
      • Desk, Room, Parking space, Equipment: bookable resources, each on a Zone
        • Booking: a resource held for a day by an employee
        • Room display: a screen at a Room's door
    • Entrance: a door, with its code and devices
      • Entrance code: the code for signing in on a phone
      • Kiosk: the lobby device, with its state as device-state shows it; the printer it prints to, and a fallback printer at the Location
      • Badge printer: a Brother QL printer, with its state
    • Visitor log (view): the Location's visits by day; Today is its default view
    • On-site list (view and record): who is on site, and each day's record
    • Visit: one person on site for one day: a visitor, a contractor, or a courier of the delivery type
      • Host alert: a message to a host, with the visitor's photo and the host's reply
      • Screen result: the refused list, ID check and denied-party results for the visit
      • Photo, Document signature, Badge, Notes
      • Door access: the visit's door access or guest Wi-Fi for its day
      • Clearance: a contractor visit's induction and document status
    • Invite: a planned visit: single, group or recurring
    • Muster list: the roll call at an evacuation, its rows the On-site list when the roll call starts and each person who arrives after, with the marks
      • Drill record: a muster run as a drill, with the fields the fire code names
    • Delivery: one parcel for one recipient
    • Request: an employee's report of a broken thing, routed to its request owner
    • Office notice: a message in the tenant's name to an employee, the office manager or a request owner, about a delivery, an emergency, a fault or a request

Core journeys

• first-hour: office manager; a test visit on Today with her photo, and its alert reaches her
• lobby-setup: office manager; the lobby set up in one afternoon, with a kiosk taking sign-ins
• office-connections: IT and security; the workspace app, sign-in, calendars, door access and retention
• visitor-arrival: visitor; signs in alone at the kiosk and leaves with the badge and documents
• phone-arrival: visitor; signs in on their own phone from the Entrance code
• host-answer: host; the reply reaches the visitor, and an unanswered alert goes on
• lobby-fault: visitor and office manager; sign-in completes with the lobby network off
• contractor-clearance: contractor; a visit is admitted only once cleared
• screening: IT and security; a refused person is stopped at each sign-in
• day-read: office manager; the day on Today, and the week's who-is-in
• week-plan: employee; who is in, the office map, and booking a desk or room
• desk-check-in: employee; checks in on arrival and is on the On-site list
• seat-plan: office manager; a new hire's desk, a team's move, a leaver's desk
• delivery: office manager; a parcel logged, matched, reminded and signed for
• request: employee and request owner; a broken thing reaches its owner
• evacuation: office manager, fire warden and everyone on site; the muster list
• inspector-request: office manager and inspector; a complete record of a day, read online
• plan-upgrade: payer; Business on for the Location
• plan-end: payer; the account drops to Free, and records stay exportable
• records-request: office manager or IT and security; a person's records found, exported or deleted
• support-ask: office manager and support person; an answer in the helpdesk conversation