`request`

Employee, and request owner. Achieves: a broken thing the employee reports reaches the owner the office names for its category.

Request owners

Heating · Owner: Facilities · Contact details

Network · Owner: IT and security

Save

She names a request owner for each category at each Location, with its contact details. The request owner has no account.

New request

Category: Heating

Place: Room 2.04

What is wrong?

Send request

They report the broken thing from their phone, or from the Desk or Room where the fault is, with its place filled in, and pick its category.

From: Main office

Subject: New request: Heating, Room 2.04

Priya Nair reports: the heating is not working.

The request owner gets it by email, routed by category and Location. Where the office names IT for a category, the owner is IT and security.

From: Facilities

Subject: Re: New request: Heating, Room 2.04

The heating in Room 2.04 is fixed.

The owner fixes it outside the product. Their email reply reaches the reporter, with the request owner named.

Today

Requests raised

Heating · Room 2.04 · Priya Nair · Facilities

She sees the Request on Today, under Requests raised.