Office manager, and support person. Achieves: an answer in the helpdesk conversation; a report that the lobby is down pages the on-call support person; an import past the template, written through the import path and attributed to support in the customer's history.
Help
Ask a question
Send
She asks through the helpdesk vendor's widget, address or phone line.
Conversation
Your question
Reply from support
The support person answers in the helpdesk conversation, within the first-response time and staffed hours.
Help
Report the lobby is down
A report that the lobby is down pages the on-call support person.
Conversation
Import past the template
Send
Past the template, she asks in the helpdesk conversation for an import. Support writes her export through the import path.
History
Import · by Support
The import appears in the customer's history, attributed to Support.